FAQs
How can I contact Lelnom?
You can email us at info@lelnom.com, and our customer service team will be happy to assist you with any inquiries or concerns you may have!
Do you ship worldwide?
Yes, we offer worldwide shipping.
Where do you ship from?
We ship from our trusted suppliers located in different regions. Shipping origin may vary depending on the product.
Can I change or cancel my order?
We aim to process orders as quickly as possible. If you need to request changes or cancellations, please contact us within 12 hours of placing your order. Unfortunately, we cannot accommodate requests made after this time. However, you can return the product once it is delivered for a full refund.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal for secure payments.
When will my order be processed?
Orders are processed and shipped from Monday to Friday. Please allow 1-3 business days for processing, and note that we do not ship on weekends or holidays. During sales or busy periods, processing times may be slightly longer.
How long will it take to receive my order?
Delivery times may vary based on location and product availability, but most orders are expected to arrive within 2-4 weeks.
What if I don't receive my order?
If you do not receive your order within 30 days of shipment, you are eligible for a full refund. Please contact us to initiate the refund process.
Will I be charged with customs and taxes?
All prices on our site are listed in US Dollars and do not include taxes. Depending on your country’s customs regulations, you may be required to pay duties or taxes upon receiving your order. Any customs fees are the responsibility of the customer, and Lelnom is not responsible for delays caused by customs.
How do I return an item?
If you need to return an item, please contact us at info@lelnom.com. We will provide you with instructions to facilitate your return.
What if the item(s) I received are defective/incorrect/damaged?
If you have received incorrect, damaged, or missing items, please email us with your order number and photos of the item(s). We will work with you to resolve the issue as quickly as possible.
When will I receive my refund?
Refunds will be processed to your original payment method within 7-10 business days after we receive the returned item or your cancellation request. If you haven't received your refund yet, please contact your bank or credit card company, as it may take some time before the funds are posted.